Embassy Suites by Hilton Portland Downtown

I had a wonderful stay. The room was spacious, comfortable, and clean. Great water pressure, comfy bed, and very clean. The check in staff was super friendly, the valet was helpful and always said hello, and the housekeeping staff was attentive and gave me extra creamer for my in room coffee when I asked. The breakfast was a wonderful way to start the day, I was pleasantly impressed with the selection. The pool was was a great way to wind down… a little small for full laps, but I was able to move around in it and it was the perfect temperature and the hot tub was amazing after long hikes. The location was perfect.. it was kind of in the middle of two downtowns.. a few blocks from the shopping and then a few blocks the other way fun nightlife.

Room was great size and facilities with microwave which is rare but the sofa bed when opened is directly hitting the TV cupboard. WADE was exceptional! He checked us in and when there was communications I had with a colleague over the phone that wasn't reflected in the system, Wade assured that he will take my word for it and that went a long way for how I see the hotel. While I could have been unhappy the colleague didnt reflect our convo in the system, Wade did make it right! he also was so polite to excuse himself and had to answer the phone to put it on hold and the communication was amazing --to me and the person on the phone. WHen the phone kept ringing, he politely phoned a colleague to address the phone call so that both me and the caller were both taken care of! Amazing. When I asked about Christmas festivities, he immediately looked for the info as it will benefit me and other guests in the future. SImply exceptional - and all that with a big, authentic, classy smile and demeanor. And oh, did I say he followed up about our stay over iMessage? Amazing, i hope he gets a promotion or a raise. this is customer obsession. Such a class act!

It is my very first hotel in the USA, so I really do not know what to compare it with, but if we compare it to Europe, it is good, spacious rooms, a good breakfast, and comfortable beds. Downtown Portland is a questionable location, but I did not have any trouble there. Also, they had a little spa, well, this could be better, but since I did not even know about it was a cute bonus for me :)

The property it was a good location good place and it was so beautiful inside my family and my kids like a lot